Rhonda R. Fitzpatrick

     University of Oklahoma, Norman Oklahoma

     Bachelor of Science-Microbiology,December 1996

     Minor: Chemistry, December 1996

WORK HISTORY

The Hartford, Oklahoma City, OK
Insurance Agent / Telemarketing Sales Representative

Communicate with prospective customers to determine their needs and then introduce and explain company promotions and ongoing products that fit their particular needs. Underwrite and analyze risks of potential policyholders based on good judgement and company guidelines. Phone-bind insurance coverage for customers that qualify for the program. Call new policyholders to follow-up and make sure that applications and information required to keep policies in force have been returned.

Bank of Oklahoma, Oklahoma City, OK
Proof Encoding Operator

Processed checks by encoding dollar amounts and account numbers at a speed of at least 10,000 keystrokes per hour with an error rate of less than 2%.

Midland Mortgage Co., Oklahoma City, OK
Escrow Administration Servicing Associate II

Paid customers home insurance from escrowed accounts. Developed problem-solving skills and learned account balancing techniques. Communicated with insurance companies on a daily basis to verify insurance policies were reinstated or paid in full and in force. Informed customers of documents that were required in order to pay insurance premiums out of escrow and communicated with other departments to follow-up on documents received.

ITI Marketing Services, Norman, OK
Telemarketing Sales Representative

Cold-called residential customers and introduced promotional offers on various credit cards or telephone services. Learned and developed effective closing techniques.

OTHER SALES EXPERIENCE

Owner - Domestic Enterprises, Oklahoma City, OK

Started and operated a residential cleaning business. Developed customer base from the ground up. Serviced clients with an attitude of excellence and professionalism.

REFERENCES:

Available upon request